indomaster Casino & Sportsbook Data Care
This page describes what we collect when you use indomaster and how we keep that data protected. Our privacy practices follow standard financial and data-security guidelines. When you open an account, deposit via DANA or e-wallet, or place a bet on Liga 1 matches, we record only the information needed to verify your identity, process your transaction, and comply with applicable law.
We at indomaster treat your personal data with strict confidentiality. We do not sell your information to third parties. We do not use your email or phone number for marketing without your consent. This policy applies to all users of our platform in supported jurisdictions.
What We Collect on indomaster
When you create an account on indomaster, we collect your full name, date of birth, email address, and phone number. During account verification (KYC), we ask for a copy of your identity card or passport. We also record your IP address and device type so we can detect suspicious login attempts.
When you make a deposit through DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), our payment processor records the transaction amount, timestamp, and your bank account or wallet identifier. We store a reference to that transaction in your account history but do not store your full card or bank-account details—those are encrypted and held by the payment processor.
When you play live-dealer games (blackjack, roulette, baccarat) or place bets on football matches, we record your wager, the game or match identifier, the outcome, and your balance change. This data helps us detect fraud and resolve disputes.
How We Use Your Data on indomaster
We use your information for account verification, payment processing, and anti-fraud screening. If you request a withdrawal, we verify your identity and bank details before releasing funds. This process typically involves reviewing your KYC documents and cross-checking your withdrawal bank account against the name on your account.
We use your email and phone number to send account alerts—for example, if someone logs in from a new device, or if your withdrawal is processing. We may also contact you if we suspect fraudulent activity on your account.
We keep logs of your play history and betting activity to meet regulatory obligations in supported jurisdictions. We do not use this data for marketing or profiling without your explicit consent.
Third Parties and Data Processors
Our indomaster servers may sit outside your jurisdiction. We use third-party processors for:
- Payment gateways: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks (local payment, online payment, e-wallet, mobile banking) handle your deposit and withdrawal transactions.
- Live-dealer studios: We stream live table games from licensed studios. Those studios record video and audio for operational purposes.
- Identity verification: We may use a third-party KYC service to verify your documents.
- Email and SMS: We use a transactional email service to send you account confirmations and alerts.
All third-party processors are contractually obliged to keep your data confidential and use it only for the stated purpose.
Cookies and Tracking
We use cookies to keep you logged in to indomaster and to remember your preferences (language, theme). These are essential cookies and do not require consent. We do not use cookies for tracking or analytics beyond what is necessary to operate the platform.
Your Rights on indomaster
You have the right to request a copy of all personal data we hold about you. You may also request that we correct, update, or delete your data, subject to legal and regulatory obligations. If you wish to exercise these rights, contact our support team.
Our indomaster support team responds to data-access requests within a standard business window. You can reach us via email or through the help section in your account.
Data Security and Retention
We encrypt your password and payment information using standard TLS/SSL protocols. We do not store your full credit-card or bank-account number on our servers. Your KYC documents (identity card, passport) are encrypted and stored on secure, access-controlled servers.
We retain your play history and betting records in line with anti-money-laundering regulations in supported jurisdictions. We do not retain video recordings of live-dealer games indefinitely—studio footage is typically archived for 30–90 days.
Changes to This Policy
We may update this privacy policy from time to time. When we make material changes, we will notify you via email or through a notice on indomaster. Your continued use of the platform after the update constitutes your acceptance of the new policy.
Contact indomaster
If you have questions about how we handle your data, or if you wish to exercise your privacy rights, please contact our support team. Our indomaster support desk is available to assist you during standard business hours in Indonesian time. You may also submit a formal data-access request via email to the address listed in your account settings.
This privacy policy is effective as of the date first published and applies to all users of indomaster in supported jurisdictions. We encourage you to review our terms and conditions and legal notice for additional information about your rights and obligations.